FAQs Other Frequently Asked Questions

Our aligners work on treating mild, moderate, and complex cases of teeth misalignment. However for a small number of cases, invisible aligner treatments may not be the right fit. After checking your scans and dental information collected during your first visit to the clinic, our orthodontists will make the appropriate decision according to your individual case. If your case was rejected, our team will guide and discuss with you any orthodontic alternatives.

Depending on the dental work required, our orthodontists may recommend you complete the required dental work either before or after your aligner treatment. If any dental work was performed on your teeth after your scans or during your treatment that were not part of the procedures set in your treatment plan, please let us know.

Our doctors will have to assess the case. You can begin by booking a scan at one of our partner clinics in your city and completing a scan of your teeth. Based on your records, our doctors will inform you of your eligibility for an invisible aligner treatment.

It depends on your case. During your first visit appointment at the clinic, the doctor will assess your case and they may or may not recommend the removal of your wisdom teeth. We will study the doctor's recommendation and design your treatment plan based on that.

Yes, they can! There is no contraindication for orthodontic treatment if a customer gets pregnant or if they are pregnant during an aligner treatment.

You may experience a lisp, but only for a few hours until your tongue adjusts to the aligners.

If your plan treats both upper and lower teeth, you should wear them both at the same time. Wearing one arch without the other may hinder the progress and results of the treatment. If you are undergoing a one-arch treatment, we will send you a passive aligner that you should wear on the arch that you are not treating.

You’ll receive an average of 18 aligner steps. You need to wear each aligner step for 2 weeks before you change to a new one. Once you start your treatment, log into the mobile app and enter your first day wearing your aligners. We’ll send you helpful notifications and reminders about your progress and when you should move on to the next step.

Unless instructed otherwise, the aligners in your treatment are designed to be worn for two weeks at a time. Your treatment may be compromised if you don’t wear each aligner until it completes the movements it was designed to do.

All the time, even while you sleep! You need to wear your aligners for 22 hours a day. Take them off to eat and drink, then wash them and pop them back on!

Smoking will stain your invisible aligners yellow. They won’t be invisible anymore and you wouldn’t want that.

Cool water. That’s it! You need to remove the aligners when you eat or drink anything other than cool water. Hot materials will distort your aligners, making them ineffective.

You should brush your teeth after each meal and before you wear your aligners again to prevent cavities and discomfort. Make sure that you floss once a day. If you have sensitive teeth or gums, use a soft brush.

Yes, you should wash your aligners daily, otherwise they will stain and develop a bad odor. You can easily wash them with your toothbrush and toothpaste but make sure to never use hot water!

You may feel a little sore on the first few days of a new set of aligners. This is normal because your teeth a moving. The soreness will disappear after a few days. We find it best to wear a new set of aligners right before going to bed.

Don’t worry! Let us know, we’ll advise and send you a replacement if needed. Make sure that you keep all your old aligners. If you lose an aligner during treatment, our orthodontists may recommend you return to a previous step while a new aligner is being sent out.

It is normal for aligners to feel tight and begin to loosen up after a few days, but it is important that you do not move on to another step before the recommended time. If you are having problems wearing your aligners, please contact us.

You may notice a change in your bite, but this is normal as your teeth are moving.

Don’t be afraid to apply a bit of force, use your index fingers to reach the backof the aligner from both sides and push upward/downward until the aligner is released.